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FedEx Kinkos Complaint - FedEx Kinkos West washington Madison, WI - FedEx business services
FedEx Kinkos Complaint

FedEx Kinkos Complaint

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FedEx Kinkos West washington Madison, WI - FedEx business services


Went in for an oversized banner. Provided a file and was told I could see the proof by 5:30 pm the order was placed at 3 pm. Showed and there was no order. Mgr apologized and said come back in an hour. Went back the following morning and the proof was wrong. Asked them to change it and waited for a call that it was done. Came back when they called and the order was wrong. The font was the wrong color. They said they needed to charge an extra $40 to change the font color which they had gotten wrong. 21st century and it cost $40 dollars to change their mistake in a digital file? I don't think so. Since the same employee screwed up 3 times and the same Mgr kept apologizing i suggested they make it right. They refused so I cancelled the order and I will NEVER set foot in that store again.


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